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Meet Hayley

Hayley

Hayley Kerstein

Senior Sales Partner

Get to Know Me

With more than $250M in sales volume and hundreds of happy clients, Hayley has built her career on one simple principle: real estate is hospitality. As Elevation Real Estate’s Senior Sales Partner, Hayley brings the same care, creativity, and attention to detail that defined her earlier career in luxury hospitality.

A graduate of Cornell University’s Hotel School, Hayley honed her skills delivering best-in-class service and cultivating trust with discerning clients. Today, she brings that ethos to real estate, viewing every buyer as a guest she has the privilege to guide. Known for anticipating needs, overdelivering on promises, and making the process approachable, Hayley has earned a reputation as both a trusted advisor and a genuine partner in the home-buying journey.

Hayley often describes herself as a “matchmaker,” expertly pairing clients with properties that feel like home. Her high-touch, easy-to-digest approach is never pushy, and she thrives on presenting creative solutions to challenges others may overlook. She believes buying a home should feel exciting, empowering, and deeply personal.

Her commitment to service and storytelling has also earned her recognition beyond real estate. Hayley is proud to serve as an on-air host for The American Dream TV, an Emmy-nominated national show highlighting the people, places, and neighborhoods that make San Francisco special (check out Hayley's most recent special segment for The American Dream TV highlighting the Cow Hollow neighborhood institution - The Balboa Cafe).

The daughter of a real estate agent and a certified C.A.R. First Time Home Buyer Specialist, Hayley brings professionalism, positivity, and persistence to everything she does. When she’s not helping clients, she can be found chasing her corgi, Rafi, around Moscone Park, skiing in Tahoe, crocheting blankets for friends, or hosting her monthly women’s supper club.

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Mina V.
Suhasni G.
Nicolas P.C.
Scott B.
Jessica H.
Andre L.
Laura C.
Sakura I.
Ian S.
Kat S.
Nathan H.
Gary C.
Matt M.
Hayley R.
Alexandra S.B.
Kirstin A.
Angela L.
Richard B.
Raymond L.
Paul C.
Keishia
Kevyn
Alison B.
Joe
A. Aromals
V. Cimianu
Jaco
Ramsey F.
Faerwanderin
Dan D.
Alison S.
Julie L.
Jesper R.
Yao L.
Rebecca & Sean
Casey D.
Mark S.
What Our Clients Say

Working with Elevation (Hayley and Eddie) has been an incredible experience; one that far outpaces my other purchasing experience. It felt very white glove, Hayley taking the time to walk me through what I could expect from working with her, the services they provide, and meeting me where I am in terms of pace, need, and price. I felt very much like I was Hayley's only client and even asked her if I was ...

— Mina V.

What Our Clients Say

Hayley and Eddie were amazing to work with. As a first time home buyer, I was very satisfied and amazed with their support, dedication, and care. The entire process was very smooth and they were very prompt in resolving any questions or concerns I had. I would work with them again and highly recommend their service.

— Suhasni G.

What Our Clients Say

When my wife and I decided to look for a home we didn’t have the slightest clue where to begin. We went to a few open houses, met a few brokers, started reading some articles and information that was sent to us, but we were still overwhelmed and confused. We were also not 100% committed to this search, we were just trying to get a sense of what was out there. Luckily, a good friend of ours recommended th...

— Nicolas P.C.

What Our Clients Say

Eddie and Hayley have been great helping our family navigate our first home purchase, and then eventual sale and 2nd purchase! They have been patient as we figured out what we needed, on both sides of the transaction. Helpful with suggestions, but never pushy. And nimble as the market shifted, while providing a welcome sense of calm.

— Scott B.

What Our Clients Say

For two completely overwhelmed first time homebuyers in the SF real estate market, Eddie and his entire team at Elevation were an absolute godsend! Along every step of the process, they were patient and very communicative with us and taught us so much about the homebuying process. They have presentations and other education materials ready to go that explain the nitty gritty details. Both Hayley and Eddi...

— Jessica H.

What Our Clients Say

I can't praise the team at Elevation Real Estate enough! It all started with a referral from a thrilled client who, funnily enough, also happened to be my wife's hair stylist! The personal touch was evident right off the bat. Our first call with Eddie and Hayley really set a positive tone for our journey. Hayley, our trusty guide through the search process, not only brought professionalism but also made ...

— Andre L.

What Our Clients Say

We had a great experience working with Elevation Real Estate, and wouldn't hesitate to recommend them. Eddie and Hayley successfully guided us through a very complex transaction, and into a home we love!

— Laura C.

What Our Clients Say

We LOVED working with Elevation Real Estate. Hayley and Eddie were so helpful, provided us with timely and spot on advice along the way. I am so impressed by how organized and efficient the team works as well, which was critical to lock in the offer in tight timelines. We couldn’t have found and bought the lovely home which just became ours without them and deeply grateful! They are my #1 choice of realt...

— Sakura I.

What Our Clients Say

Our experience with Eddie and Hayley at Elevation was FANTASTIC! They helped us buy our first home, and when it came time to move 6 years later, they helped us as first-time sellers. They were absolutely perfect on both ends, never intimidated by our onslaughts of questions. I can't recommend them enough!

— Ian S.

What Our Clients Say

We’ve worked with Elevation for both buying our first home and selling it, and we wouldn’t hesitate to use them again! Eddie and Hayley have been incredible partners throughout both processes—always responsive, whether it’s hopping on a call, stopping by the house, or answering a quick text. They’ve guided us every step of the way, patiently walking us through documents when we needed clarification and o...

— Kat S.

What Our Clients Say

Hayley and Eddie are an incredible team. They're prompt, professional, helpful, and also super fun people to work with. They helped me navigate my first home purchase and helped make sure all parties were on track for a very fast closing over the Thanksgiving holiday. I'd love to work with them again and recommend them highly to anyone looking to buy a home.

— Nathan H.

What Our Clients Say

Hayley and Eddie were fantastic to work with and made the home-buying process much smoother than I expected. They were professional, knowledgeable, and very responsive. One thing I really appreciated was that they understood the peculiarities of Bay Area real estate (prices) and guided us to make offers we were comfortable with. This allowed us to both put our best foot forward as well as quickly move o...

— Gary C.

What Our Clients Say

Hayley and the Elevation team were wonderful to work with. They really helped guide us through the whole process and never felt pressured to make any decisions. We ended up finding our dream home and believe that is only because of the hard work and negotiating by Hayley and Eddie. I would recommend them to anyone.

— Matt M.

What Our Clients Say

Hayley and Eddie at Elevation Real Estate just helped us buy our first home and we could not have asked for a better experience. Hayley was always quick to respond to our questions and made us feel very comfortable with each step of the process. We never felt pressured and knew we were getting very good advice the entire time we worked with them. I firmly believe that we were able to purchase our home at...

— Hayley R.

What Our Clients Say

The entire elevation team was so professional and helpful during our house hunt and purchase process. They are experts in finding the right fit for all our needs and requests and guiding us through the offer process and closing details. I highly recommend working with Hayley and Eddie who went above and beyond to find us our dream home.

— Alexandra S.B.

What Our Clients Say

We worked with Eddie and Hayley to purchase a two-bed, two-bath condo in San Francisco. We cannot say enough good things about them. They were kind, patient, thoughtful, and understanding throughout what turned out to be a multi-year process. Any other real estate agents would have fired us as clients after the first 6 months, but they stuck with us and never lost patience as we changed our minds over an...

— Kirstin A.

What Our Clients Say

We are pleased that Hayley and Eddie recently helped us successfully sell our property in this challenging market. Hayley’s patience and attention to detail, combined with Eddie’s knowledge and experience, gave us great confidence throughout the process. Jeff and the team also kept us consistently updated on selling activities, which made everything go much more smoothly. We are truly grateful for their ...

— Angela L.

What Our Clients Say

Buying a home in SF can be stressful, but Eddie and Hayley helped make the process feel manageable. Our purchase had a lot of moving parts (probate, inspections, timelines, lender coordination, and navigating a competitive market) and they were consistently responsive, thoughtful, and patient throughout the process. What we appreciated most was that they treated us like real people making a major life d...

— Richard B.

What Our Clients Say

Had a fantastic experience with Eddie, Hayley, and Elisia. It was my first time selling property in California and I had no idea what to expect. The team at Elevation walked me through the process and handled everything on their end, from preparing a selling plan to handling the open house and fielding the offers. I felt that I could trust them to own the process and fill me in with weekly updates. Ended...

— Raymond L.

What Our Clients Say

Eddie and his team far exceeded our expectations when we sold our home in San Francisco. We chose them largely due to the high quality of their marketing, which puts bigger Realtors® to shame. They were prompt, professional, and very knowledgeable. They made the whole process so easy and straightforward for us that we actually had fun doing something we assumed would be very stressful. Eddie’s advice and...

— Paul C.

What Our Clients Say

Eddie and Hayley are absolutely the best!! My husband and I were looking to buy our first ever home and had no idea how to start the process. One of our friends highly recommended us to reach out to Eddie and Hayley, and that was the best thing that ever happened to us!!! From the very beginning, Eddie was really helpful in walking through the process and setting expectations. We were quickly introduced ...

— Keishia

What Our Clients Say

I started working with Eddie and Hayley because a few friends had worked with them before and told me how amazing they were. Even with that intro, Eddie and Hayley far surpassed our expectations. From house viewings, to prepping offers, and through the rocky funding stages they were there guiding and coaching us through. My wife and I were just sponges trying to absorb all of their expertise. There were ...

— Kevyn

What Our Clients Say

Eddie and Hayley have been tremendous partners in our real estate endeavors. They’ve partnered with us and guided us through the process of buying and selling multiple homes, most recently in the COVID real estate boom. Their counsel through the experience of seeing homes go significantly over asking price in the Bay Area was one of patience and value. Each time we got to the offer stage on a property th...

— Alison B.

What Our Clients Say

Eddie, Monika, and Hayley helped me find and purchase the home I always dreamed of. This was my second home buying experience and I felt so much better this time around because of the team. They really held me close, developed a strategy with me, and helped me execute it effectively. Considering how crazy the market is and the area I wanted to live in, I did not think I would be successful but their pati...

— Joe

What Our Clients Say

Eddie and Hayley were great to work with. They stuck with us through a very long process of nearly a year to find a home. They were always a text or a phone call away for guidance and the multitude of things in first time home buying.

— A. Aromals

What Our Clients Say

Eddie and his team at Elevation are nothing short of top notch. They were patient and diligent in explaining the details and process of purchasing a home, they provided great advice on market trends in relation to different neighborhoods, and they walked me through the closing process step by step. The service and communication from the team was always prompt and open, and they were able to understand my...

— V. Cimianu

What Our Clients Say

Eddie and Hayley really made buying a house easy and effortless. They were knowledgeable in all areas of the process, and I would gladly use them again.

— Jaco

What Our Clients Say

Eddie, Hayley, and the rest of the Elevation team are incredible. We moved from Texas to San Francisco earlier this year and were completely new to the Bay Area housing market. We didn’t know whether we wanted to rent or buy, we didn’t know what neighborhoods we wanted to look at, we didn’t even know exactly what kind of living space we wanted. Eddie, Hayley, Aashiyana, and James are the reason we now o...

— Ramsey F.

What Our Clients Say

My fiancé and I worked with Eddie and Hayley Kerstein to buy our first home. They were absolutely wonderful to work with. Being first time home buyers in a very competitive market was daunting to think about, but Eddie and Hayley explained the steps and made sure we had everything in order to make the process go smoothly. Then the fun began of going to see houses all over the city. Eddie and Hayley were ...

— Faerwanderin

What Our Clients Say

Hayley Kerstein was our lead agent. We couldn’t have asked for more. The trust level was as if a member of our family was guiding us through this process. This trust was earned through her knowledge of the intricacies of bay area real estate (there are many) and her work ethic. (it is unparalleled) She saved us from multiple pitfalls and possible disasters while gently steering us toward the best possibl...

— Dan D.

What Our Clients Say

We’ve bought and sold many homes with this team. You can’t go wrong, they’re the best in the Bay Area!

— Alison S.

What Our Clients Say

We were blown away by the responsiveness of Hayley and Eddie. They came highly recommended by the local bank (Bank of SF) and within 5 minutes of me writing an e-mail late Sunday night, we received a call from Hayley to help walk us through our first time buying an apartment/TIC. We went from knowing nothing to winning our bid in 4 days. On a personal note, Hayley and Eddie are insanely nice people who ...

— Julie L.

What Our Clients Say

First time house buyers here. Hayley and Eddie held our hands during the whole ordeal. They were understanding, patient, and super responsive when it was needed. Wouldn’t have gotten our home without them. Buying a place in bay area can be hectic, but having Hayley and Eddie support us during the whole process made it soooo much easier. 5 stars, two thumbs up, and our warmest recommendation.

— Jesper R.

What Our Clients Say

My husband and I were first time sellers. Hayley and Eddie helped us sold our townhouse during Covid-19 within 2 weeks (mind-blowing right?). They have so much knowledge about the local market. They are incredibly generous with their time. And they gave us really honest opinions and suggestions throughout the whole process. Not to mention all the mental support I got during the sale. Selling in the middl...

— Yao L.

What Our Clients Say

When a unit we’ve had our eye on for years suddenly came on the market right before a major holiday, Eddie and his team showed how seamless they work — with members working while across the country and on other continents to help make our deal happen in San Francisco. They helped us price our bid to win and managed the documentation process so smoothly that we walked away with a complete digital package ...

— Rebecca & Sean

What Our Clients Say

Working with Hayley Kerstein and Eddie O’Sullivan was the highlight of my home buying experience. They are a wonderful, professional, hard working team that made my home buying experience a delight.

— Casey D.

What Our Clients Say

My name is Mark Sawchuk, I recently worked with Eddie and Hayley to purchase my first property. I felt very listened to and I felt they were really honing in on what I wanted. Any time I had questions or uncertainties I knew they would be answered. I got introduced to Eddie and Hayley back in December and began working together in January, we looked for about 3 – 4 weeks and in early February I put in an...

— Mark S.

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Elevation Real Estate

(415) 378-3120
ElevationRealEstate.com



1307 Mason Street
San Francisco, CA 94133